How can I test the fragrances? To discover The Different Company fragrances, you can enjoy the samples box available exclusively on our website. You can also test our fragrances at one of the brand's authorized points of sale.
Are The Different Company fragrances for men or women? All of The Different Company fragrances are unisex. To discover The Different Company fragrances, you can enjoy the samples box offer available exclusively on our website when available. You can also test our fragrances at one of the brand's authorized points of sale.
How can I preserve my perfume as long as possible without deteriorating? The Different Company recommends that you protect your perfume from sources of light or heat.
How can I choose my perfume ? To choose your perfume, we recommend that you visit one of the brand's authorized points of sale. The beauty consultants will be able to guide you. You can also go to our Perfume Diagnostic page on this site.
Where can I find your products? All of our products are available online on our website. Nevertheless, if you wish to you can use the store locator to find the retail location nearest you to find your nearest authorised The Different Company point of sale, we suggest you consult the Store Locator section of our website.
What should I do if my the items are faulty? If your product The Different Company is faulty, we will replace it provided that it is a material or manufacturing defect (1).
If your product has a material or manufacturing defect and it was purchased at a retailer, you must return it to the place of purchase for exchange.
For purchases made online, please contact our online store customer services before returning the item, so that they can advise you on what you need to do. Contact customer services by phone on +33 (0) 9 81 72 83 95 or by e-mail at email@example.com.
(1)We will replace products only if the damage is a manufacturing defect. We will only replace products for defects that appear under normal use conditions. We will not replace products that have been dropped, lost, or used in ways other than intended. We will not replace damaged products due to user mishandling.
Refillable bottles? Our 50ml perfume bottles are not refillable. To remove the cap, hold it tightly and pull upward.
Our 100ml perfume bottles are refillable. To remove the cover, hold it tightly and pull upward the cap. You can recharge your 100ml bottle with the 90ml Refill Bottles available on our website or in our stores.
To refill your 100ml bottle of perfume, once you have removed the cap, hold the pump tightly and unscrew it from counter-clockwise. Then use the funnel provided with the Refill bottle to pour the fragrance into the bottle. Once the bottle is refilled, replace the pump and the cap.
My Client Account
How do I create my account? To create you’re the Different Company online store account, enter your e-mail address, which will be your login together with any further information required in the relevant fields.
How do I make changes to my account? To change your password or your billing information, click on my account and type your login and password. Once you’re connected you’ll be able to view and change your personal details.
I forgot my password: What can I do? If you already have an account but forgot your password, go to “Sign In” and click on “Forgot your password?”. Once you fill in your e-mail address, you will receive an e-mail with your new password.
How do I subscribe to the newsletter? Subscribe to our newsletter by registering your e-mail address on the homepage in the newsletter section. You will be informed of our news and exclusive offers.
You can unsubscribe from the newsletter by simply clicking on the unsubscribe link at the bottom of the newsletters you receive.
How do you use my personal information? The information that you send us to process your order is only used in the context of our business relationship. This information cannot be shared with third parties or sold on. In accordance with the loi informatique et liberté (French information technology and civil liberties act) of 6 January 1978, you have the right to access and amend your personal information. Your banking information (payment cards) is only used in the context of your payment via our secure payment partner Ogone. We don’t keep any of your bank details.
Can I keep the items in my basket between visits? The items that you have added to your basket will stay there for 15 days. (Provided that they are in stock)
How long will it take for my order to be processed? The majority of your orders will be dispatched within 48 hours after the confirmation of the order. We will update you by e-mail when your package is being prepared and dispatched.
How can I find out the status of my order? We will send you a confirmation e-mail a few minutes after your order has been confirmed. This e-mail will contain an order summary, together with a link which you can click on to access your account and to track the status of your order. Your order will show as ‘Confirmed’, ‘Being prepared’ and finally ‘Dispatched’.
You will also receive a further e-mail to let you know when your package has been passed to the transporter, which will include a parcel tracking number enabling you to track the progress of your package.
What payment methods do you accept? We accept 3 types of payment : credit card, Paypal and bank transfer. The payments are completely secured.
If you pay by bank transfer, the confirmation of the order can vary from several days.
What are the delivery types and prices? Dispatch time is of 48 working hours (from Monday to Friday). Your order is then passed to the selected transporter. Delivery times depend on the delivery type and the country selected (between 2 and 10 days).
Delivery prices: Delivery prices are automatically calculated when you place your order, according to the delivery type and country selected. You can view the price by going to your basket.
How do I know whether my order has been taken into account or not ? Once your order is confirmed and paid, you will receive an order confirmation by email that includes the following information:
-The order number -The summary of the order -The amount of the order, all taxes included -The shipping costs -The confirmation of payment
How can I track my order? You can access the status of your order, once it is confirmed and paid for, in « My Account » by indicating your e-mail address and password provided at the time of the order.
I haven’t received your order and dispatch confirmation e-mails. These e-mails may have gone into the ‘junk’ or ‘spam’ folders in your mailbox. You are advised to save the www.thedifferentcompany.com domain under the ‘safe’ list in your anti-spam tool and/or mailbox
What should I do if I don’t receive my order? If after 10 days you still have not received your package, and no notification has been left, please try checking the status of your package on the website of the transporter, according to the delivery type selected. You can contact customer services by phone at + 33 (0) 9 81 72 83 95 or by e-mail at firstname.lastname@example.org.
How do I make a complaint about my order? Please contact our online store customer services before returning the item, so that they can advise you on what you need to do. Contact customer services by phone on + 33 (0) 9 81 72 83 95 or by e-mail at email@example.com.
How do I return a product and how long do I have to do so? In order to return the unwanted product, simply follow the 3 steps as indicated on the returns form attached to your package:
1. Send back the item in its entirety and in its original packaging: only items returned in their original state will be accepted and refunded. No refund will be made if the bottle has been opened, even just once. 2. Attach a copy of your invoice to the package 3. Return the package by Colissimo suivi (registered Colissimo) to the address indicated below: The Different Company, 10 rue Ferdinand Duval, 75004 Paris France
Your account will be refunded within 10 days after product(s) receipt.
If the wrong product has been sent or the items are faulty, please contact our online store customer services before returning the item, so that they can advise you on what you need to do. Contact customer services by phone on + 33 (0) 9 81 72 83 95 or by e-mail at firstname.lastname@example.org.