Delivery and Return

1. Delivery policy

2. Delay in delivery

3. Receipt

4. Right and withdrawal and return 

 

1. Delivery policy 

 

1.1 Delivery methods 

 

The products ordered by the customer will be sent to the mailing address provided by the customer when s/he placed his/her order (section Your Account, Your address details and My delivery addresses), via the postal services or shippers. 

 

The customer will be able to follow the progress of the shipment of his/her order on the website www.thedifferentcompany.com, section Your Account and Your Orders and entering his/her e-mail address and password provided at order time. 

 

If the products are delivered by a shipper, if the customer is not at home, the shipper will leave a non-delivery notice in the customer's mailbox. The customer is then required to take contact with the shipper to arrange a new delivery date. However, we emphasize that if the customer does not contact the shipper, the shipper will make two (2) new attempts to deliver at times and on dates determined at its own discretion. 

 

Since delivery is handled by a third-party service provider, THE DIFFERENT COMPANY informs the customer that THE DIFFERENT COMPANY cannot be held liable in any way if the non-execution or faulty execution of this obligation is attributable to the customer, to an unforeseeable or insurmountable event, or to a case of absolute necessity. 

 

1.2 Shipping and handling 

 

Products purchased are shipped by shippers that undertake to deliver the packages within the following average time-frames: 

  • International: 2 to 10 business days from dispatch 
  • France: 2 business days from dispatch 

 

Saturdays, Sundays and public holidays in France are not considered to be business days. 

 

In any case, the order will be performed within a maximum of thirty (30) days as of the date following that on which the Customer sent his/her order, subject to full payment of the price. 

 

Engraving services could delay the delivery by one (1) or two (2) weeks. 

 

1.3 Shipping Fees 

 

For all countries mentioned below, from the 21st of November 2018 to the 25th of December 2018, the delivery is free for an order whose amount is superior to 80,00€. For an order less than 80,00€, the delivery costs are according the weight of the order. 

 

Countries concerned by the free delivery from 21st of November 2018 to the 25th of December 2018: Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Greece, Iceland, Finland, Sweden. 

 

Regarding deliveries for the rest of the world, shipping costs are variable depending on the weight of the order and the place of delivery.”

 

 

2. Delivery delays 

 

If the maximum delivery period of thirty (30) days is exceeded and if the product(s) ordered have not yet been dispatched, the customer is entitled to exercise his/her right to cancel the order by registered letter with return receipt requested sent to the following address: 

 

THE DIFFERENT COMPANY 

Internet Customer Service 

37/39 rue Louise Weiss 

75013 PARIS, France 

Or by email at info@thedc.fr

 

From the reception of the letter of the customer and if delivery is not made between time, THE DIFFERENT COMPANY reimburses the debited bank account at order time, as soon as possible, and no other compensation will be paid beyond the total amount of the placed order. 

 

In the case of a partial delivery, the delivery may be made in several stages, and this right will concern only the undelivered balance of the order. 

 

Nonetheless, if at the conclusion of this investigation, it is confirmed that the package containing the product(s) has been lost, THE DIFFERENT COMPANY, at its own cost and expense, will re-send the Product(s) to the customer or, if the product(s) is (are) permanently out of stock, will reimburse the Customer, to the bank account that was debited at order time, the amounts deducted, according to the procedures of these General Terms and Conditions of Sale

 

 

3. Receipt 

 

Each delivery is deemed to have been completed once the product(s) has / have been made available to the Customer by the shipper, as shown by the control system used by the shipper. 

 

It is the customer's responsibility to check immediately at the time of receipt of the product(s) that the product(s) sent is (are) in good condition and compliant with the order. 

 

If the event of delay, breakage or missing items, the customer should note down complete and accurate reservations on the delivery slip. In any case, the customer is entitled to make a claim only against the shipper to which s/he should formulate his/her reservations. In accordance with any reservation must be confirmed by registered letter to the shipper within three (3) days of receipt. 

 

All reservations of this type must also be provided to THE DIFFERENT COMPANY's Customer Service Department within the same time-frame and in the same form, at the following address: 

 

THE DIFFERENT COMPANY 

Internet Customer Service 

37/39 rue Louise Weiss 

75013 PARIS, France 

Or by email at info@thedc.fr

 

The Customer should attach a copy of the complaint sent to the shipper. 

 

Any complaint made after this time-frame or not in line with the required form will be rejected and THE DIFFERENT COMPANY will be freed of all liability. 

 

 

4. Rigth of withdrawal and returns 

 

According to the law, the customer has a cooling-off period of fourteen (14) days from the receipt of the Product(s). In the case of an order including several products delivered in several installments, the period of fourteen (14) days will run from the receipt of the last ordered product. 

 

In this case, the Customer shall address his/her application via the Withdrawal Form or by email at info@thedc.fr and must return the complete product(s) in perfect condition and in its original packaging accompanied with a copy of the return slip to the following address: 

 

THE DIFFERENT COMPANY 

Consumer Internet Service 

37/39 rue Louise Weiss 

75013 PARIS, France 

 

The right of withdrawal may not be exercised regarding personal care products (i.e. Soft & melting shower gel, Exquisite body cream and soap). 

 

The expenses of return are with the load of customer, subject to error from THE DIFFERENT COMPANY. In the latter case, THE DIFFERENT COMPANY will send a return label to the customer or refund the costs of return. 

 

If the customer retracts on his/her entire order, THE DIFFERENT COMPANY will refund the total paid amount, including the shipping costs. THE DIFFERENT COMPANY is not required to pay additional shipping costs if the customer has chosen an express delivery method, more expensive than the standard delivery method. 

 

THE DIFFERENT COMPANY will reimburse the customer using the same method of original payment, within a maximum period of fourteen (14) days from the date of request for retraction, once the product(s) received at THE DIFFERENT COMPANY subject to the above conditions. 

 

In case of returned product(s) beyond that period, the customer will not be reimbursed. The product(s) will be returned at the expenses of the Customer.

 

 

Any question? Do not hesitate to contact us: info@thedc.fr

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