Methods and times frames
2. Delay in delivery
Right and withdrawal and return
1. Delivery methods and times frames
1.1 Delivery methods
The products ordered
by the Customer will be sent to the mailing address provided by the Customer
when s/he placed his/her order, via the Postal services or shippers.
The Customer will be able to follow the progress
of his/her delivery on the Site, by clicking on the "Customer
Service" icon (at the bottom of the screen) then "Your Account"
and entering his/her e-mail address and password provided at order time.
If the Products are delivered by a shipper, if the Customer is not at home, the shipper will leave a non-delivery notice in the Customer's letter box. The Customer is then required to take contact with the shipper to arrange a new delivery date. However, we emphasize that if the Customer does not contact the shipper, the shipper will make two new attempts to deliver at times and on dates determined at its own discretion.
Since delivery is handled by a third-party service provider, THE DIFFERENT COMPANY informs the Customer that THE DIFFERENT COMPANY cannot be held liable in any way if the non-execution or faulty execution of this obligation is attributable to the Customer, to an unforeseeable or insurmountable event, or to a case of absolute necessity.
1.2 Times frames
Products purchased are
shipped by shippers that undertake to deliver the packages within the following
International: 2 to 10 business days from
France: 2 business days from dispatch
Saturdays, Sundays and public holidays in France are not considered to be business days.
In any case, the order will be performed within a maximum of thirty (30) days as of the date following that on which the Customer sent his/her order, subject to full payment of the price.
2. Delay in delivery
If the maximum delivery
period of thirty (30) days is exceeded and if the Product(s) ordered have not
yet been dispatched, the Customer is entitled to exercise his/her right to
cancel the order by registered letter with return receipt requested sent to the
following address: THE DIFFERENT COMPANY Internet Customer Service, 37-39 rue
Louise Weiss, 75013 Paris, France or by email at firstname.lastname@example.org.
From the reception of the letter of the Customer and if delivery is not made between time, THE DIFFERENT COMPANY reimburse the debited bank account at order time, as soon as possible, and no other compensation will be paid beyond the total amount of the placed order.
In the case of a partial delivery, the delivery may be made in several stages, and this right will concern only the undelivered balance of the order.
Nonetheless, if at the conclusion of this investigation, it is confirmed that the package containing the Product(s) has been lost, THE DIFFERENT COMPANY, at its own cost and expense, will re-send the Product(s) to the Customer or, if the Product(s) is (are) permanently out of stock, will reimburse the Customer, to the bank account that was debited at order time, the amounts deducted, according to the procedures of these General Terms and Conditions of Sale.
Each delivery is
deemed to have been completed once the Product(s) has / have been made
available to the Customer by the shipper, as shown by the control system used
by the shipper.
It is the Customer's responsibility to check immediately at the time of receipt of the Product(s) that the Product(s) sent is (are) in good condition and compliant with the order.
If the event of delay, breakage or missing items, the Customer should note down complete and accurate reservations on the delivery slip. In any case, the Customer is entitled to make a claim only against the shipper to which s/he should formulate his/her reservations. In accordance with any reservation must be confirmed by registered letter to the shipper within three (3) days of receipt.
All reservations of this type must also be provided to THE DIFFERENT COMPANY's Customer Service Department within the same time-frame and in the same form, at the following address: THE DIFFERENT COMPANY Internet Customer Service, 37-39 rue Louise Weiss, 75013 Paris, France or by email at email@example.com . The Customer should attach a copy of the complaint sent to the shipper.
Any complaint made after this time-frame or not in line with the required form will be rejected and THE DIFFERENT COMPANY will be freed of all liability.
Rigth of withdrawal and returns
According to the law,
the Customer has a cooling-off period of fourteen (14) days from the receipt of
the Product(s). In the case of an order including several products delivered in
several installments, the period of fourteen (14) days will run from the
receipt of the last ordered product.
In this case, the Customer shall address his/her application via the return form (link attached to the email confirmation of the placed order) by email at firstname.lastname@example.org and must return the complete Product(s) in perfect condition and in its original packaging accompanied with a copy of the return slip to the following address:
THE DIFFERENT COMPANY Consumer Internet Service
37-39 rue Louise Weiss
The right of withdrawal may not be exercised regarding personal care products (i.e. Soft & melting shower gel, Exquisite body cream and soap).
The expenses of return are with the load of Customer, subject to error from THE DIFFERENT COMPANY. In the latter case, THE DIFFERENT COMPANY will send a return label to the Customer or refund the costs of return.
If the Customer retracts on his/her entire order, THE DIFFERENT COMPANY will refund the total paid amount, including the shipping costs. THE DIFFERENT COMPANY is not required to pay additional shipping costs if the Customer has chosen an express delivery method, more expensive than the standard delivery method.
THE DIFFERENT COMPANY will reimburse the Customer using the same method of original payment, within a maximum period of fourteen (14) days from the date of request for retraction, once the Product(s) received at THE DIFFERENT COMPANY subject to the above conditions.
In case of returned Product(s) beyond that
period, the Customer will not be reimbursed. The Product(s) will be returned at
the expenses of the Customer.